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This Policy
 

Berkz TCG & Collectibles is committed to providing protecting your personal information. This privacy policy explains how we collect, use, share and hold your personal information.
 

What personal information we collect
 

If you don’t provide all or part of the personal information we require, we may not be able to provide you with the relevant services. Some of the information we collect includes:
 

  • Name
     

  • Date of birth
     

  • Contact details (address, email address, phone numbers)
     

  • Username or Password
     

  • Financial Information
     

  • Information about how you use our products and services
     

This list is not all-inclusive. For example, we may sometimes need to collect additional information as part of a user authentication process, such as when you want to speak to one of our customer service personnel who needs to access your account.
 

 

 

 

 

 

How we collect your personal information
 

Berkz TCG & Collectibles usually collects personal information about you directly. For example, we collect personal information when you provide information to us by phone, email, or social media, or when you enter your personal details on our websites or application forms.
 


 

We may also collect information about you indirectly, including but not limited to:
 

  • our employees, agents, contractors or suppliers;
     

  • third parties such as sporting clubs and community organisations that we partner with;
     

  • your authorised representative(s);
     

  • publicly available sources of information.
     


 

Why we collect your personal information

 

Your personal information is collected and used by Berkz TCG & Collectibles so we can:
 

  • verify your identity;
     

  • assess whether you are eligible for our services;
     

  • provide the services you require;
     

  • assist with enquiries and provide customer support;
     

  • manage your services, including billing, account management and collecting debts;
     

  • research and develop our products and services;
     

  • business planning;
     

  • provide you with information about our services, products and special offers (and marketing those products to you unless you have requested us not to do so).

 

 

 

How we may share your personal information

 

We may need to share your personal information to organisations outside Berkz TCG & Collectibles , for example, with:
 

  • suppliers so we can supply the service to you;
     

  • debt collection agencies and similar parties that assist with debt-recovery;
     

  • our professional advisers, including our accountants, auditors and lawyers;
     

  • your legal advisers, if requested by you to do so;
     

  • a duly authorised government, regulatory authority or other organisation such as the TIO, when we are required or specifically permitted by law to do so, or to resolve customer complaints or disputes;
     

  • a specified recipient if a court order compels us to do so, and
     

  • law enforcement agencies concerning the enforcement of criminal and other laws if we are compelled, or required to do so.
     

 

 

 

 

How we hold your personal information

 

We keep customer information on controlled systems, which are secure against unauthorised access. Proof of identity is always required before personal information is disclosed to any person, including the specific customer.
 

We may store your information in hard copy or electronic format, in storage facilities that we own and operate ourselves.
 

Our websites, cookies & online advertising

 

We may also collect information about visits to our websites for marketing and statistical purposes to improve the way we interact with you. We may use cookies (small files that are stored in your web browser) or other similar technology for these purposes. Some examples of cookies that we use or collect are:
 

  • Web Analytics Cookies: to understand anonymous and aggregated website behaviour such as how many visitors are using our websites, length of visit, where visitors are navigating, and what pages have been visited.
     

  • Online Advertising Cookies: to ensure our online advertising is more relevant to you and keep you from repeatedly seeing the same advertising from us.
     

The data collected from cookies (or similar technology) our websites use is anonymous and is not matched to any identified individual. You can usually remove or block cookies and opt-out of interest based tracking by using the settings in your web browser application or mobile device, however it may affect your ability to use the website.
 

 

 

 

 

How to access & update your personal information

 

You have the right to request access to your personal information and request its correction. Your personal information can be accessed via logging into your account via the Berkz TCG & Collectibles website, or by contacting us.
 

We maintain and update the personal information we hold as it becomes necessary, for example when our customers inform us that their personal information has changed.
 

Please contact us if you wish to access or correct the personal information we have on file for you.
 

Contact Us
 

If you have any queries concerning this privacy policy, please contact us by calling support 0434299155 or emailing  Berkztcg@outlook.com
 

Any privacy complaints must be made in writing and will be handled in accordance with our complaints escalation process. We will respond within 30 days to any complaint. If you feel your complaint is not adequately addressed, you can contact the Office of the Australian Information Commissioner - call 1400 363 992 or visit oaic.gov.au.

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